FAQ

We specialise in comprehensive garden solutions including Arbours, Artificial grass, Chimineas & fire pits, Composters, Decking, Fertilisers & plant food, Garden bars, Garden buildings, Garden furniture covers, Garden gates, Garden power tools, Garden storage boxes, Garden tools, Gazebos, Growing & planting supplies, Hoses, pumps & irrigation systems, Hot tubs & saunas, Landscaping materials, Lawn care products, and Lawn edging.

Yes, many of our products are designed to meet the needs of both home gardeners and landscaping professionals. Our garden power tools, landscaping materials, and professional-grade equipment are perfect for commercial gardening projects.

Absolutely! Our range includes everything needed for complete garden makeovers – from decking and garden buildings to artificial grass and landscaping materials. We’re your one-stop shop for transforming outdoor spaces.

Simply browse our website, add your selected items to the cart, and proceed to checkout. You’ll need to provide your delivery details and payment information to complete your order.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout on future purchases.

We offer two shipping methods:
Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
Free Shipping: Complimentary on orders over £50 via EMS, delivered within 15-25 business days after dispatch

All orders are processed within 1-2 business days. You’ll receive a confirmation email with your order details, followed by a shipping notification with tracking information once your items are dispatched.

We proudly serve customers worldwide. However, delivery to some Asian countries and remote locations may require additional shipping time or be subject to restrictions. Please contact our customer service team for specific information about your location.

Yes, once your order is dispatched, you’ll receive a shipping notification email containing tracking information for both standard and free shipping options.

We offer a 15-day return policy from the date you receive your items. We want you to be completely satisfied with your Hozelock Shop experience.

If you need to return an item, please contact our customer service team at [email protected] within 15 days of receipt. We’ll guide you through the return process and provide any necessary instructions.

Please contact our customer service team for specific information about return shipping costs, as this may vary depending on the reason for return and your location.

We take great care in packaging your items to ensure they arrive safely. If you receive a damaged item, please contact us immediately at [email protected] and we’ll resolve the issue promptly.

Many of our products come with manufacturer warranties. Specific warranty information is provided with each product. Please refer to your product documentation or contact us for details about particular items.