Privacy Policy

Last Updated: December 2023

Welcome to Hozelock Shop’s Privacy Policy. Just as we cultivate trust through secure transactions in your garden shopping experience, we are committed to nurturing the privacy and security of your personal information. This policy explains how we collect, use, and protect your data when you visit gardentoolsoffer.com.

1. Information We Collect

Like carefully tending to a garden, we only collect information necessary to help your shopping experience bloom:

• Personal Identification Information: Name, email address, shipping address, and contact details when you make a purchase or create an account
• Payment Information: Credit/debit card details (processed securely through encrypted gateways) or PayPal account information
• Technical Data: IP address, browser type, device information, and browsing behaviour on our site
• Garden Preferences: Products viewed, purchase history, and gardening interests to better serve your needs

2. How We Use Your Information

We use your information with the same care and precision as our professional-grade garden tools:

• Process your orders for garden essentials from arbours to hot tubs
• Provide customer support for gardening enthusiasts and professional landscapers alike
• Send order confirmations and shipping updates
• Improve our website and product offerings based on customer behaviour
• Send marketing communications (only with your consent) about new garden solutions
• Prevent fraud and ensure transaction security

3. Data Sharing and Disclosure

We treat your data with the same confidentiality you’d expect from a trusted gardening partner:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal) and shipping carriers to fulfil your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve customers globally (excluding some Asian countries), data may be transferred internationally with appropriate safeguards

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is as robust as our garden storage boxes:

• All payment information is encrypted using SSL technology
• Personal data is stored on secure servers with limited access
• We retain your information only as long as necessary for business purposes or as required by law
• Regular security assessments ensure our systems remain protected

5. Your Rights and Choices

You have control over your personal information, just as you have control over your garden design:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data where appropriate
• Marketing Preferences: Opt-out of marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like carefully placed lawn edging defines your garden spaces, cookies help us create a better browsing experience:

• Essential Cookies: Required for basic site functionality and secure shopping
• Analytical Cookies: Help us understand how customers use our site to improve our garden product offerings
• Marketing Cookies: Allow us to show relevant gardening products and offers

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your shopping experience.

7. International Data Transfers

As we serve gardening enthusiasts worldwide (excluding some Asian countries and remote locations), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information during these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this policy as our business grows and evolves, just as gardens change with the seasons. Significant changes will be communicated through our website or directly to customers when appropriate.

10. Contact Us

At Hozelock Shop, we’re committed to cultivating not just beautiful gardens, but also trustworthy relationships with our customers through transparent and secure data practices.